Thank you for purchasing from Pinki’s Long Hair World.
We value your support and want to ensure you have a clear understanding of our refund and cancellation process.
1. Nature of Our Products
All our products are digital downloads such as long hair videos, tutorials, and digital access links.
Because these are instantly accessible after payment, we cannot accept returns or cancellations once a product is delivered.
2. Order Cancellation
- Orders can only be cancelled before payment is completed.
- Once payment is successful, your digital file or access link is automatically delivered, and cancellation is no longer possible.
If you wish to cancel before making the payment, please contact us immediately at pranjalproduct9@gmail.com.
3. Refund Eligibility
We issue refunds only under specific circumstances:
- You were charged twice for the same order.
- The purchased file or access link was not delivered to your email within 24 hours of payment.
- The file provided was corrupted or inaccessible, and our team could not provide a working version within 3 business days of your report.
4. Refund Timeline
- Approved refunds will be processed within 7–10 business days from approval.
- The refund will be credited to your original payment method (as per your bank or payment provider’s timeline).
5. How to Request a Refund
Please send an email to pranjalproduct9@gmail.com with:
- Your Order ID
- The email address used for the purchase
- A brief reason for your request
Our team will respond within 2 business days to guide you through the process.
6. Non-Refundable Situations
Refunds will not be issued if:
- You change your mind after purchase.
- You provide an incorrect email address during checkout.
- You face download or playback issues due to personal device or internet problems.
- You are dissatisfied with the content after successful delivery (since previews and descriptions are clearly mentioned before purchase).
7. Contact Us
If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at:
📧 pranjalproduct9@gmail.com
We’ll be happy to assist you.